GW
Greg W
1 reviews | Active since Dec 2009
01 Mar 2016, 13:23
Unacceptable ADSL speeds on new line.
We have installed a new telkom line with ADSL Fast package. The download speed is unacceptably low at less than 0.3 MBps for the area which can handle 100Mbps. We have logged three faults with call centre over the last 3 weeks. Each log gets closed without being addressed . The outsourced call centres are a nightmare. The technicians don't solve the problem.
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Telkom's replyOfficial
01 Mar 2016, 15:23Hello gwaksman,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207236
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207236
Regards
Luleka
Telkom Social Media Team
Telkom's reply01 Mar 2016, 15:23
Official
Hello gwaksman,
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207236
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207236
Regards
Luleka
Telkom Social Media Team