Unacceptable absence of services

It is bad enough not having a BUSINESS landline out of order. What makes it extremely unacceptable is the inability to log this as a fault. Despite Numerous attempts, via sms, Facebook messenger, phone calls to telkom, tweeting, and internet and telkom app fault logging attempts, the fault does not get logged. I am a dentist who needs to be reached urgently by some patients and telkom is now making my business run at huge losses.