Unacceptable!

We ordered a mobile device on the Telkom mobile website on the 14th of June 2018. The consultant called back the next day to verify the application and said that the credit vetting would be done. Received a sms on the 20th June that the application was approved and that an amount would be debited from my bank account. Delivery would be arranged once the debit order went off. The debit order was deducted on the 21st June and we called on the 27th June as no one contacted us to arrange delivery. We were told that there were 2 entries on the system, one shows approved and that the debit order went off and the other shows the order is pending as the credit vetting still had to be done. Why is this my problem? They said that they cannot release the order as a manager needs to approve the release - escalation ref no: ********** 8. Telkom was quick to take my money but cannot deliver? Was promised that a manager would call me back within 48 hours. Surprise, surprise still no call after 48 hours and still no phone. Called again, apparently the sales office phone lines are down. Deliver my phone or reimburse me, simple as that.