CMvdW
Charles Munro van der Weshtuizen
1 reviews | Active since Jun 2016
20 Dec 2017, 11:05
Unacceptable
Reported my faulty ADSL line more than a week ago. Been promised that a technician has been assigned and will phone me shortly. Followed up numerous times, today I get told that no technician has been assigned yet as it is a faulty cable and they do not have stock. They cannot tel me how long this will take. Unacceptable. Your main business is ADSL, but you do not have stock. Am I expected to wait until 2018 but keep paying!!! Resolve this now!!!!
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Replies (5)0
Replies (5)CMvdW
Charles Munro van der Weshtuizen's updateReviewer Update
29 Dec 2017, 15:38Just getting worse. Was told that the underground cable seems to faulty, no ETA can be given. Now my line is completely dead. When a said it would be better to just cancel my line I got asked for my email as they will send me the cancellation form, so much for customer retention. DO NOT BOTHER TO RESPOND TELKOM!!! I am going to proceed and cancel my line, I cannot stomach dealing with you anymore, no business ethics what-so-ever!!!!!!!!!!!!!!!!!
CMvdW
Charles Munro van der Weshtuizen's update29 Dec 2017, 15:38
Reviewer Update
Just getting worse. Was told that the underground cable seems to faulty, no ETA can be given. Now my line is completely dead. When a said it would be better to just cancel my line I got asked for my email as they will send me the cancellation form, so much for customer retention. DO NOT BOTHER TO RESPOND TELKOM!!! I am going to proceed and cancel my line, I cannot stomach dealing with you anymore, no business ethics what-so-ever!!!!!!!!!!!!!!!!!
CMvdW
Charles Munro van der Weshtuizen's updateReviewer Update
03 Jan 2018, 13:10Still my line is off, but pay I must. Nice one Telkom!!!
CMvdW
Charles Munro van der Weshtuizen's update03 Jan 2018, 13:10
Reviewer Update
Still my line is off, but pay I must. Nice one Telkom!!!
Telkom's replyOfficial
04 Jan 2018, 13:37Good day CharlesM1983,
Thank you for making contact with us.
The fault is now with the dispatch centre and has been escalated, requesting that a technician urgently attend to the fault.
No ETR is available as yet.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply04 Jan 2018, 13:37
Official
Good day CharlesM1983,
Thank you for making contact with us.
The fault is now with the dispatch centre and has been escalated, requesting that a technician urgently attend to the fault.
No ETR is available as yet.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
CMvdW
Charles Munro van der Weshtuizen's updateReviewer Update
05 Jan 2018, 08:57Line still dead, not a single update from the Technical department. Call center only makes promises. Really unreliable service. Time to take this further!
CMvdW
Charles Munro van der Weshtuizen's update05 Jan 2018, 08:57
Reviewer Update
Line still dead, not a single update from the Technical department. Call center only makes promises. Really unreliable service. Time to take this further!
CMvdW
Charles Munro van der Weshtuizen's updateReviewer Update
09 Jan 2018, 07:38Proceeded to cancel my line as Telkom is clearly unable, or unwilling so solve customer complaints. Worst experience ever. Good Luck in trying to get me to pay my account end of January!
CMvdW
Charles Munro van der Weshtuizen's update09 Jan 2018, 07:38
Reviewer Update
Proceeded to cancel my line as Telkom is clearly unable, or unwilling so solve customer complaints. Worst experience ever. Good Luck in trying to get me to pay my account end of January!