Unacceptable

We have recently migrated some of our contracts from cell c to telkom. We cancelled our Dstv account and went with Telkom deal of Apple TV, free modem. We were on Mweb with a telephone line and Adsl. For months we had issues with the line dropping, the internet going off a very bad connection when on the phone. My husband phoned numerous times and they always said, the line was working. Now that we decided to go with Talkom for all of our contracts, we migrated to a 10Mbps on a different contract with Telkom. 2 weeks ago my husband picked up the Apple Tv... with promises of receiving the modem at a later stage, we logged a complaint of a faulty connection... nothing. No1 has come to reinstall the new line, we were contacted yesterday (nearly 3 wks later) that our modem is ready. Last Wednesday... the internet went off. Completely... off!!!! We've logged complaints. We've phoned the call center to hear that the line is on?!?!?! We have sent in text messages, to which we only received a response today. We wrote on fb and had no reply. We are 2 weeks into a contract that we have had nothing out of. We will be billed for the length of time in which Telkom has done nothing to better this experience. We have cancelled entertainment and are into school holidays with no entertainment for the children. If this doesn't get their attention and someone doesn't come to fix the problem... TODAY 2ND OCTOBER 2017. We will have to go further. Wendy Knowler possibly next.