UNACCEPTABLE

<p> </p> <p>I have a 24 months contract for R599.00 for a 4mbps line including wifi router.</p> <p> </p> <p>My installation was done on 30 June 2017, however the technician did not have routers in stock and one was delivered to me on 06 July 2017 when I tried not connect I could not – I phoned about 10 – 15 times in 2 days going back and forth from your technical side to where I placed my order .</p> <p> </p> <p>Eventually on 08 July 2017 I was able to connect to the internet. I received my bill which I expected to be R599.00 or less seen as I did not have Internet from date of installation. My bill was R778.70. I logged a dispute about it ref: ( ********** 4) was then phoned back to say that a credit will be passed but will only reflect on my August Invoice, I was not very happy as I have a really tight budget and only budgeted for R599.00 but ok I will allow it this time.</p> <p> </p> <p>I was struggling with very slow or no internet at all for most of that month and eventually contacted your technical department who then told me that my installation was not done correctly and that my line was running at less than 2mbps, he told me that you will log a call for a technician to come sort it out – by this time my blood was boiling for not only was I overcharged on my invoice but my line was also not running at the promised speed, so once again I logged a dispute on ref: ********** 65 – I was then contacted by a lady to tell me that a credit will be passed and will also reflect on my August bill.</p> <p> </p> <p>Today I receive my bill and was extremely shocked to see that it was R2096.05 – how the hell from a R599.00 contract to R2096.05. This is unacceptable, my bill says Contract Forfeiture, for what?? I did not change anything on my contract.</p> <p> </p> <p> </p>