LG
Leonika G
1 reviews | Active since Dec 2015
10 May 2017, 16:35
Unacceptable
<p>My ADSL went down on Saturday 06/05/2017. When it came back I got 0.50mb download speed. I am paying for 10mb. I reported the fault. On Sunday, my landline went dead. I have been phoning and waiting for four days for this problem to be fixed. Every time I phone the call center, they give me a different story. Every day I don't have the correct internet speed, I can't work. Every day I can't work, I don't get paid.</p>
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Replies (3)
Telkom's replyOfficial
11 May 2017, 08:28Good day Leonika,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2017, 08:28
Official
Good day Leonika,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
LG
Leonika G's updateReviewer Update
11 May 2017, 12:28Good day Busi
I phoned the call center again this morning as per the instructions of Wesley, a supervisor I spoke to yesterday. at 8:19 this morning they said a technician was assigned to my case and the call center person said he would phone me back by 10 o'clock with an update. At 12:07 I phoned the call center again as I didn't get a reply from the call center person. This person told me that the technician has unassigned himself and I just have to wait for a new technician to be assigned. Does anyone work at Telkom in White River or do they just sit around and get paid for nothing? This is UNACCEPTABLE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I expect a phone call from you or the technical department supervisor within the hour. My number is ***
LG
Leonika G's update11 May 2017, 12:28
Reviewer Update
Good day Busi
I phoned the call center again this morning as per the instructions of Wesley, a supervisor I spoke to yesterday. at 8:19 this morning they said a technician was assigned to my case and the call center person said he would phone me back by 10 o'clock with an update. At 12:07 I phoned the call center again as I didn't get a reply from the call center person. This person told me that the technician has unassigned himself and I just have to wait for a new technician to be assigned. Does anyone work at Telkom in White River or do they just sit around and get paid for nothing? This is UNACCEPTABLE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I expect a phone call from you or the technical department supervisor within the hour. My number is ***
Telkom's replyOfficial
12 May 2017, 13:30Hi,
we do see a technician attended to the fault 41ctk060517. Would you please confirm if all is in working order on your end.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply12 May 2017, 13:30
Official
Hi,
we do see a technician attended to the fault 41ctk060517. Would you please confirm if all is in working order on your end.
Regards
Garreth
Telkom Social Media Team
Best regards,