Unacceptable

I was at the store yesterday. During my application, during normal operating hours the IT team bring all the servers down for upgrading. My services consultant asked several times to keep the server up so he could finish my application. This is after I waited over 2 hours to be served. The consultant said that there is nothing he could do but will complete my application today. He did complete my application this morning and he did give me a call. I mentioned that I will pick up my phones at 4pm.<br> <br> Now I'm in the store and the line is very long and one one consultant is serving the client while other staff is just walking around in the store doing nothing. Now I have to sit in line to just pick up my phones. Already been sitting and waiting for an hour now. This is totally unacceptable. <br> <br> Why are the other staff not assisting clients? Why must I over an hour just to pick up my phones.