Unable to use telkom data I have

When I use the app it states that I have 26,2GB recurring Mobile Data left as a added benefit for my contract I received this data. But my monthly recurring data is finished and I keep receiving SMS's that I am using Out of Bundle data and I am unable to use the internet at all. So basically I am unable to use my phones data that Telkom clearly states I have. I have created several support tickets on their system to which I get no response or explanation.