Unable to use my phones as result of been blocked

I have been calling telkom mobile to unblock my phones and everytime i call i am been told that they will log a call or the matter is been escalated. Yesterday when i call again i was told that the only thing for my phones to be unblocked is to re-instate my contract which i refused . I don't want a contract but my phoned to be unlocked. its like i'm not been taken serious. the second time when i call again i was told to hold on by the guy who assisted me to ask his supervisor. after several minutes he returned only to tell me that the supervisor is on a meeting and will return my call. none of that happened. today when i call again i'm been told that they'll log a call for my phone to be open after 7 days. i'm really disappointed cause i owe telkom nothing yet they cant open my phones.<br> <br> Please open my phones immediately. Stop telling me about matter been escalated and yet nothing is changing. you not even communicating with me until i call. OPEN MY PHONES