Unable to use my line!

My ADSL line was transferred from Mweb back to Telkom's wholesale holding pool. My new ISP Axxess tried to transfer the line to themselves and received the following error \Checks failed: Unfeasible, due to a pending order on the line\". I have spoken with Telkom Technical and Retentions and they cannot assist me. It is a waste of time trying to fill in a \"Contact us\" query on the Telkom website. My past attempts have always been ignored. I need to be assisted, but if I cannot contact anyone as I just get passed from one person to the next without resolution. "