Unable to use integrated data SIM

Hi, Telkom is running a promotion where ADSL subscribers ***) are offered a data SIM for mobile use. <br> <br> I have received this SIM from Telkom via the post. I sent an sms for activation as requested. <br> <br> When I attempt to connect using a Huawei LTE CPE B593 router, I get an error(error code 3259). I have accessed the router interface using 192.168.1.1. <br> <br> I dialled 10210 and could not be helped. I was told to dial 10213, there also they could not help me. They said I need to call 10210 again. Again no one could help me.<br> <br> The one team says they cant help and routes me to another where the other also says they cant help and refers me back to the referrer. <br> <br> This is very stupid of Telkom. How do you run a promotion and not have support stuff available for a campaign?<br> <br> I still cant connect using the SIM.<br>