Unable to use data purchased

I bought R318 rand worth of Monice Data. I am unable to use the data. I have called telkom numerous times to ask for assistance. I have followed every step from the consultants and till date I am still not able to access the 25G I purchased. It is not a network issue as I have always used Monice and it worked. And strange cos when I purchase social bundles it works... So I have spent over R500 for data for nothing. Telkom I want my money back!!!!