AC
Anan C

1 reviews | Active since Jul 2013

21 Aug 2015, 14:57

Unable to upgrade package even if I offered to pay

So I have a package deal with you and it only give me 5GB during the day and 15GB night time which isn't enough for me. I've asked if I can upgrade to a 20GB day time data and I'm willing to pay whatever the rate would be to upgrade it to that. Unfortunately just because you don't offer such a package I can't upgrade. The only option is to get a completely different package for an ADSL line and pay the remainder of my current package if I want to cancel...which the contract is still on for another year so you've locked me in and offer me no alternative.<br> <br> Very unhappy as you advertise yourself to be able to cater to all needs.

0
Replies (1)
Telkom
Telkom's reply21 Aug 2015, 15:51
Official
Hello AnanChen,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM136978

Regards
Luleka
Telkom Social Media Team