Unable to upgrade - In collection for R4,46!!

Telkom put me on debt collection for R4,46 2 years ago for a land line account that was canceled- an amount that I believe was left in their error. I only became aware of this last week when I tried to upgrade my cell phone with them.

I was told that I need to make an EFT payment and wait 48hrs - ridiculous that this is the only payment option available, especially because it is such a small amount.

Now that the payment has cleared I am still unable to take out the contract as apparently my account is still in collection. Or so I have been tolled after numerous calls to their helpline. They gave me the incorrect number for the debt collectors, as apparently there is 7 of them handling Telkom's accounts.

This is absolutely unacceptable that me as a loyal customer, who has always payed my bills and continues to do so has to go through so much trouble just to upgrade my contract. If this is not resolved today I will be taking my business elsewhere.

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