Unable to transfer line away from Telkom

I have been trying to migrate my ADSL line away from Telkom and over to Axxess for 5 weeks now.<br> <br> I sent in my notice by email on the 25th of June, notifying three people at Telkom of my request to leave Telkom and Migrate to Axxess for ISP and ADSL line rental.<br> <br> Axxess have given clear instructions as to what is needed from Telkom in order for them to Migrate the line.<br> <br> I have relayed these instructions to Telkom, and followed up almost every day with them to chase them.<br> <br> Despite this, Telkom have failed to make progress and I am still without working internet at home, 5 weeks on.<br> <br> Axxess respond quickly to my communications and do not expect me to wait for useless call centers. Nor do they ever request that I come into their store in person to get things done, as Telkom always do. No one has time for this! I barely have time to email them!<br> <br> Axxess act almost immediately when requested by email or through their app, and usually respond within an hour with a status update. This is why I want to move over to them. I wish Telkom would take a leaf from their book.<br> <br> I don't know how to get working internet, as 5 weeks of determined effort from me have yielded no results from Telkom