Unable to transfer ADSL line

I app**** to have my ADSL transfer to another ISP last year. To date this did not happen my ADSL line is dead since I requested the transfer. <br> I dialed 10210 five times times unsuccessful. Was once told I will receive a SMS 15 min after my call. (I am still waiting)<br> <br> Went twice to Telkom direct Woodlands. Today just to be told their systems are down.<br> * My question is how meany calls do I need to make?<br> * How many time do I need to go to Telkom.<br> ===<br> AND MOST IMPORTANTLY<br> ===<br> What must I do to get Telkom to \move(release) myadsl line billing to the Openserve Staging(Holding) Pool"<br> ===<br> And please the issue need to be resolved not handled by commenting.<br> Telkom Social Media Team.<br> Please I need to have this resolved asap?<br> """