Unable to take out new contract???

Hi there<br> <br> So I decided to use Telkom Northgate as I have heard nothing but good things about them.I went early this morning to take out 2 contracts one for a Samsung S6 and the other for an Lte mifi device .I was helped by a friendly gentleman by the name of Thomas who advised me that on the system it shows Sandton store has locked a process pending approval since beginning of April??? It is halfway through June how the hell can it be pending a house bond is faster than that! I'm tired of dealing with the idiots from Sandton.I need that cancelled immediately so that this can be processed!.To top it all off Sandton store does not answer their phones ever yet they are a telecommunications company? I do not have a contract with you guys so I do not see why this is so difficult!