Unable to sort my internet problem

I have tried several times since Monday, 30 October, to get my internet connected. I have been passed to various departments over the past 4 days and NOT a single one can get my internet connected. The call agents are ill-equipped to deal with my query! Service is pathetic. I asked to speak to a supervisor, who is in a meeting as usual when you need to speak to one. Took my cell number and still waiting for a supervisor to call me.