unable to solve client's problem

I'm having problems to access my e-mails on telkomsa.net account since Wednesday the 6th September. I called telkom 10210 and they changed my e-mail password and said the problem is solved. then my e-mails only worked for about an hour. Since Wednesday they has changed my password fifth times and the problem is still not solved . No one can give you a number for the CEO or Customer Care... This is the WORST serve I have received. My landline is ********** 666, Cell ********** 320. John Sauls