Unable to send SMSes overseas

Case Number: ********** 3

A few weeks ago I logged a call because I could not send SMSes abroad. It took Telkom 4 days to resolve this and no courtesy calls to me at all.

It is now a few weeks later and I have the same problem. No explanation was given as to why this is happening - not then and not now. How much longer do I have to put up with this? I guess only as long as my contract is due and then I can move to an efficient service provider.