BW
Briony W
1 reviews | Active since Mar 2013
16 Nov 2015, 15:10
UNABLE TO SEND SMS ON PREPAID
I purchased a Samsung Galaxy J1 at Foschini a month ago. Worked like a dream for 2 weeks. Excellent service. Last Friday afternoon I could no longer send smses and up until today all smses sent say FAILED with an exclamation mark. Went into Telkom Herm**** any they were very helpful and knowledgeable however, they could not resolve or explain the issue. They logged a fault and gave me the reference number : iPAC REF 732357. Went back to Telkom last week and they still could not resolve or explain issue. PLEASE HELP!
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Telkom's replyOfficial
16 Nov 2015, 18:23Hello BMW66,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168273.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168273.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply16 Nov 2015, 18:23
Official
Hello BMW66,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168273.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168273.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media