Unable to run business for 3 weeks!

Item: Telkom
Rating: 1

We logged a fault with Telkom on 25/11/2016 Reference Numbers: 011 ********** – 28BRK251116 011 ********** – 120CRZ251116 011 ********** – 124CRZ251116 011 ********** – 125CRZ251116 Escalation Numbers: 922152 and 922153 To date no one has come to assist us – I have called and followed up and escalated and still no help I have spoken to: Snethemba, John Mugohro, Bianca Jacobs, Fregile, Nomneni, Shezi, Nkosi Gcina, Sboniso, Lunga, Zintle, Johnnie, Sandiso, Tabiso, Akona, Bongani, Tsepo, Thuli and Akhonke Dumisani I Received a call from 012 ********** on Saturday afternoon – someone with the name of “UK” and he advised that he is the technician assigned and he would like to know our business hours – I advised him of our hours – I asked for his cell phone number so that I would be able to contact him – he informed me that he does not know it and would need to give me a missed call with the number – which has not happened. When I try to dial 012 ********** – it does not allow the call to go through. When I called the contact centre about this – on Monday – they told me no technician had been assigned yet. This morning chatting to Akhonke – they advised that they cannot give out managers / supervisors names and numbers and this is the only place we can contact via email regarding our complaint. We were advised originally that it would take 48-72 hours to be resolved – its now 19 days and no resolution. No feedback and still no service. We are running a business and this has inconvenienced us to no end – I urgently need feedback and assistance on what needs to be done in order for this fault to be rectified and when it will be rectified We will also need a credit to be passed on our next bill as we have been out of service with phone and ADSL lines for 3 weeks now I received a call from Thandile (private number) to say he is technician and he will be here in an hour 2 hours later – he calls from Private number again and says that he is outside our building and will come in to fix the line – I ask for his mobile number – he gives me 073 ********** – I go outside and there is no one there – no one from Telkom and I asked the security if any Telkom vehicle was here they say no I called the number provided and a lady answers, who does not know anything about Telkom or anyone by the name of Thandile This is absolutely shocking that we are continually being **** to and promises are made and broken and we have no way to rectify this or no where to turn we need answers as to why this is on going and why no one at all is able to assist us this morning i received a call again from the "technician" who was here yesterday i advised he gave me the wrong number and that he was not here when he said he was and he then gave me a different number and said he will be here in an hour - that was at 8.30am - when i called him back to confirm he was very rude and still unable to answer as to why he **** yesterday and said he will be here in 30 minutes - that was at 10am - the lies continue and still no assistance!

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