Unable to report line fault

Tried to log a line fault online off a different pc - unsuccessful. Tried to log the fault via the sms servce, also unsuccessful. Tried to call the line fault in, no answer - for about an hour.<br> <br> I am a new customer.<br> The installation was good and timeously done.<br> The follow up and support is terrible.<br> <br> Please sort my adsl out.<br> <br> Nick