Unable to replace router

<p>lightning hit me beginning of December, I was informed that I need to replace my router. I live in Hartebes****rt, it is an hour into town. When I reached the Northgate store on the 8th there was no stock, no one knew when there would be....I received and SMS on the 16th, a public holiday as I left the country for 2. Weeks that they could do me a favor and hold the stock, for 3 days. What a joke. I now went back and was informed that I can only replace the router if I have the power supply, which is 2 hrs away.</p> <p> I then phoned to cancel and guess what, it took me 10mim to get my line and 3 days to install it and it will take a form and a month to cancel!</p> <p>this is not customer service! </p> <p> </p>