Unable to repair line, nighbours lines repaired within a few days

*** Reported 16 September 2017 Voice and ADSL line dead since 16 Sept. 3 sms's to say fault is in hand... 21/09/2017:Tech on site ,climbed pole, line was in fact dead... 28/09/2017 Fault escalated 2/10/2017 urgent escalation: ref is 17067 02 to 04/10/2017 : Pole removed from neighbours property, new pole placed on my property , lines transferred to new pole, Explaining to pole technician that our line is not connected to that pole. Line tested and still not working. 09-10-2017 : escalated again Pole Tech on site at 09h25 wrote number on the pole , asked for ref number , then left at 09h35 15-10-2017 : Same Tech that attended to fault on the 21/09/2017 returned checked phone- line is still dead, claimed that the fault is in the street. Well really, that was the fault from the 16/09/2017 as found on the 21/09/2017. Left to check the street lines, but actually left the area and never returned. More wasteful expenditure as he was there on a Sunday. The MULTIPLE escalations don't seem to be working as the same technician has been on site 3 times , does nothing and leaves!!

SIMPLE line break fault in Kenmare Road.

As of 27 October 2017 no repair has been carried out on the line break. Replacement wires poles have been done for adjacent properties and their lines fixed , even though their lines broke in a storm 2 weeks after mine was reported faulty. Why did they have their lines repaired before mine?? Thanks for your non delivery of service. Since 1997 no problems, now in 2017 unable to get repaired.