Unable to renew contract

From the 8th July 2018 to date (31 July 2018) i have been trying to upgrade my cell phone contract. The only response i receive from the store is that the issue has been escalated and the turn around time is 24-48 hours. It has been 4 long weeks and numerous visits to the store and my process is still being escalated with the in store consultant unable to provide details on the way-forward except logging yet another call . My process is currently at Telkom in Cresta shopping centre. I have contacted the assistant manager Zimkita who makes promises to return with an answer but these are empty promises. I have requested to discuss the matter with area manager and who ever i need to talk to but Telkom is yet to return any requests for a call back.

To top it off, they send me messages asking to rate their services. Telkom what are you doing if after 4 weeks you cannot resolve an issue?

How many escalations does it take to resolve a cellphone upgrade issue? A true joke.

I honestly hope this reaches the Head of Telkom as it is unacceptable the level of service provided out there. Unless he too will escalate the matter for another 24-48 hours.

I await your feedback as this is my last resort.