Unable to remove DO

I started a chat with one of the telkom reps. I previously experienced issues with a bank which resulted in DOs bouncing. Telkom is billing me R200 for something on their statement which they claim I should resolve with my bank. Its 2017, we have flying robots,medical advances bit yet telkom cannot remove a debit order to alleviate a customer frustration. Instead its a f*k you pay the R200 reply. No escalation at all. ***? Its been done for me before and guess what, our relationship was great! Now you wanna tell me its impossible. Please resolve or remove the fees. I'm taking this to the ombudsman.