Unable to reach a Telkom operator to cancel Telkom Anytime Extra, but keep basic landline

I have been trying to cancel the Telkom Anytime Extra on my landline for over a year. I want to keep the landline, but to cancel this extra service.

I cannot get through by telephone, on 10210 to the right department, and there is always a recorded voice message saying there is a delay due to high call volumes. No matter how long I hold on for, I cannot get through to an operator.

I have tried to chat to an Agent on the Telkom app. After completing the required details, the screen to connect with an agent is always blank.

I get charged for local calls, even with the extra monthly charge of Telkom Anytime Extra.

I would like to cancel this as a matter of urgency, since billing for it will likely continue for two months after cancellation, should it ever happen.

Please could someone advise on how to proceed. Thank you.

Labels: Cancellation of Telkom Anytime Extra; how to reach a Telkom operator; problem has persisted for over a year