Unable to provide service that it sells & does not care

<p>On the 4th of July I logged a fault with Telkom regarding my internet connection being extremely slow. They reset the ports and my internet completely dies! I am told to wait for their useless remote testing department to conduct their tests. </p> <p> </p> <p>It is now the 17th and nothing has been done. I have escalated the fault, called daily but no one cares. Call center agents dont care beyond promising that they have sent messages to techs requesting feedback (Which never gets given). They just dont care. </p> <p> </p> <p>I am paying for services which i cant use and Telkom wont refund and I am forced to buy mobile data to work from home due to no internet and Telkom wont make good on that expense caused directly by their incompetence. I believe incompetence is fair here, as I have received no communication on what the fault is which leads me to believe they still dont know 13 days later......</p> <p> </p> <p>This is the 3rd multi-week fault where my internet connection is useless. Another reason why incompetence is a huge probability. I know from working with previous techs that many of them (if not most) are not the sharpest tools in the shed....</p> <p> </p> <p>So, my current fault #: 712CRK040717</p> <p>My current escalation #: 992785</p> <p>My current ****ed off level: ********** 0</p> <p> </p> <p>Why are we not allowed to cancell contracts free of penalty when such gross incompenence and lack of delivering on services being sold are being committed by service providers? </p>