Unable to provide feedback after almost a month

During January i app**** for your Telkom LTE Uncapped package for R599.<br> During the application i asked whether i could upgrade my month to month 10+10GB package and was advised twice that yes it will fall away and i will carry on with the new contract.<br> <br> At the end of January i was billed for my 10+10GB for February, which i was advised wouldn't happen.<br> <br> Since the 28th of January i have been trying to get this resolved and seemingly no one is able to assist me.<br> I was unable to sit on the phone for hours so i messaged your Facebook page and was told this would be attended to.<br> Almost a month later, all i have is a *** and not a single bit of feedback.<br> <br> I want this resolved immediately and i want to be refunded for February and more than likely March which i will be billed for for the 10+10GB package as i have not used it at all as the sim is sitting on my desk.<br> <br> I have a full message trail on Facebook messenger should you require.<br> Should you require anymore info, please do not hesitate to contact me.<br> <br> Kind regards<br> <br> Richard Beard