Unable to provide answers
<p>A Telkom line was installed into my property, I was then given surety that the line is working and all is good after we had tested the line. Great! I call the next day to have my line connected and the lady on the phone tells me it takes 24 - 48 hours. This was understandable. After 48 hrs had passed, I called again to be told there is now a cable fault, yet the line worked? I have called every day since and have received a different answer every time! Can someone inform me of what is actually happening with my service, or should I rather just take my business elsewhere?</p>
Now enough is enough! I have phoned every day since being told that fulfilment will be in touch to get told more stories, what kind of business are you running here? People need these services to work, but yet because the monopoly is owned by you, its a joke!
The 3 reference numbers given to me are either:
A. Not pertaining to my account, or even the relevant date or even the relevant service!
or
B. They do not exist on your system
Something as simple as activating a service which has been paid for can't be done?
Should I list the excuses given to me?
1. There is a cable fault, the fault was logged on the 1st and will be resolved by the 14th
2. The line is working, I have escalated to I.T. to close the order
3. Your service has been suspended, I cannot give you a date as to when we will activate
4. The Cabling department should only take 7 working days to resolve this query.
But yet every day, Saturdays and Sunday's included, there is someone fidgeting with my closest Telkom box, but hey, something that should have been communicated on the day has taken its sweet time to even bother telling me what is actually wrong.
This is disgusting customer service, I think going with you was a mistake.
Reference Numbers:
AI***
***
***
Now enough is enough! I have phoned every day since being told that fulfilment will be in touch to get told more stories, what kind of business are you running here? People need these services to work, but yet because the monopoly is owned by you, its a joke!
The 3 reference numbers given to me are either:
A. Not pertaining to my account, or even the relevant date or even the relevant service!
or
B. They do not exist on your system
Something as simple as activating a service which has been paid for can't be done?
Should I list the excuses given to me?
1. There is a cable fault, the fault was logged on the 1st and will be resolved by the 14th
2. The line is working, I have escalated to I.T. to close the order
3. Your service has been suspended, I cannot give you a date as to when we will activate
4. The Cabling department should only take 7 working days to resolve this query.
But yet every day, Saturdays and Sunday's included, there is someone fidgeting with my closest Telkom box, but hey, something that should have been communicated on the day has taken its sweet time to even bother telling me what is actually wrong.
This is disgusting customer service, I think going with you was a mistake.
Reference Numbers:
AI***
***
***
My service has been fixed I am now a happy customer
My service has been fixed I am now a happy customer