unable to provide ADSL Line to no infrastructure

I app**** for the ADSL line and wi fi and I am told that there is no infrastructure in my area for them to install the ADSL line but I stay in a complex and my neighbour has exactly the same product I am requesting. My neighbour's no is ***. I am extremely dissatisfied with their service. The technician that contacted me never called me back the minute I told him that my neighbour has a line and it is impossible and untrue for them to tell me about the infrastructure that does not exist. I also logged a call with the customer centre on the 14 Decembe 2015 after I was not assisted by Midrand Branch and my order no was ***A and the billing no was ***. When I called them again to follow up on the 5 January 2016 I was told my call that I logged does not exist even the order number is not on their system and I must log another call. I am honestly concerned about the future of this company. They behave like they do not have competition. I have friends that advised me not to approach Telkom because of their bad service but I thought they were exaggerating but I have experienced this bad service.