Unable to process line transfer

<p>We initially app**** for a transfer of our business line on 2nd March 2017, agent insisted we upgrade to fibre to which we agreed. Received confirmation the transfer would be done on 20th March, after receiving no feedback I contacted Telkom once again, technitians report indicates no fibre infastructure which we never requested initially! Following numerous calls we are told the order has been revised to a transfer, which is all we wanted from the start, since then nothing has been done, no date confirmed no feedback, we have to constantly call Telkom only to be told there is no update or progress made, either commit to a transfer date or cancel the line wiht immediate effect! Telkom continues to bill us for a service which is not provided, on top of having to use prepaid 3g data for the past 3 weeks the financial implication on a small business is detrimental.</p>