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JE
Joubert E

1 reviews | Active since Jan 2018

11 Jan 2018, 09:58

Unable to process cancellation

My phone line and ADSL was intermittently on and off since June/July 2017. We had days without data service that you could not find the fault.

I have sent my service cancellation form on the 15th of Sep 2017. I received a confirmation that they received the message.

I have unplugged the phone and transferred to a different subscriber for internet since then. However, I am still getting billed every month. I phoned their helpline several times in the last 4 months to try and get this resolved, but nobody seem to be able to get this done and sorted out.

And nobody seem to care.

0
Replies (3)
Telkom
Telkom's reply05 Feb 2018, 10:21
Official

Hi joubert-van-eeden

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

JE
Joubert E's update23 Mar 2018, 10:44
Reviewer Update
Launa Reference number is: AI*** Since you sent me this message I had not been contacted by anyone. The monthly fees are not being charged on my account additionally every month though, so thanks for stopping that. However, every month I still get a bill for the outstanding money that accumulated over the months Oct 2017 to Jan/Feb 2018. Can someone please get this resolved ASAP? Regards Joubert van Eeden Cell: ***
JE
Joubert E's update29 Mar 2018, 11:15
Reviewer Update
Further to your response. I now found out that Telkom has provided "negative information" for 4 months (Oct, Nov, Dec 2017 and Jan 2018) to a credit buro. All of that due to their inability to cancel my service due to their backlog. This was told me by a Telkom call center operator today. She admitted that it is their fault that it was not cancelled in October, 30 days after my cancellation request. She loaded a dispute request that will be resolved in 7-10 working days. Ref # ********** 3. ( I have little hope that this will be done, since the previous list of call center operators told me a similar story...) This negative information now stops me from applying for a credit card. The first time in my life that I had to suffer this humiliation. Thanks Telkom. Dr Joubert van Eeden