Unable to port number from prepaid to contract

On the 5 January 2021 I went into a Telkom Branch and asked for a simple task to be done which port my prepaid number to contract they assured me in 72 hours it would be complete.

To date it’s not done they logged a case leaving the numbers as is and when you phone the customer care number you left on hold and nobody can assist or transfer you to the correct department you than referred back to the store that couldn’t help in the first place