Unable to port

We came into the clearwater branch on the 1St of October to open a new contract. They didn't have stock of the phone I wanted and I was told one could be brought over from another store close by. I was told it would take 1 to 2 working days. I only received the phone on the 10th (9 days later). When I got the phone, I had to port from my current network provider, everything was done in store and once again they said 24hrs until completion. This was 3 days ago. I went back into the store on the 13th (today) to try and figure out what's going on. I'm still waiting for a response apparently from the IT team. Now I have to pay my current provider since I haven't been ported out from them, as well as pay pro rata for this month to Telkom but I can't even use their network and services. Double payment because someone can't do their job correctly and properly. I was apprehensive to change networks, but was drawn to the great packages on offer. At this stage I'm beginning to regret my decision.. If the issue is resolved, I might change my rating