Unable to Move ADSL line to Holding pool.

On 17 November of 2017 I put in a request to move my ADSL line to the holding pool. I filled in the form and send it through. I got a response saying it will take 21 business days. Already it is a long time to wait but I waited patiently. On 19 December I called again after nothing happened. The woman that helped me was very helpful and said she will send this through to her manager, and he will contact me because he said "it is not exceptionable" i though my waiting will be over. Today on 9 January I called again after nothing happened and got the exact same response as I did on 19 December, that they will send it to a manager/supervisor and they will sort it out. So now I will wait another month and call again!? The service from Telkom in my experience has always been very bad, and slow.