Unable to migrate services since September 2015

Since September I've been trying to migrate my Convergent contract to new offerings. 1st I was told to CANCEL my Convergent deal. I did so by sending an email to address provided. Followed up 20 days later and NO action was done. <br> <br> Then I was told to Migrate the Service and I got through to Mr Ffhad Wassun. He provided me with necessary documents and on 16th Oct (after 2 weeks delay on my side) I submitted all information. Since then it's been a Wait/Follow up by me'/Promises made/and still incorrect outcome. I also had same experience when opening contract in 2013. <br> <br> I have now been billed for Mobile numbers that I don't use as I am still paying for my existing number and have not had my ADSL upgraded to new offerings. Meantime I keep on getting calls for ADSL install when I already have ADSL. <br> <br> Other Telkom consultants wash their hands off this and either pass on buck back to Ffhad or say that they will investigate and never get back to me. Latest consultant is Faeez Dalvie. <br> <br> What must I do?Surely a \We're Sorry"is insufficient for this level of incompetence. Telkom keeps a deposit. Maybe they shld be paying us up front and we reward if they give proper service."""