UNABLE TO MIGRATE

I have been a Telkom client for the past 5 months. I am on the 10Gb+10Gb LTE deal for R460 pm which comes with the B593 LTE router. I noticed the Wireless Unlimited broadband deal from R599 pm and app**** online. Telkom contacted me and said that I qualify for the deal but because I want to migrate I had to go to my nearest Telkom store. Migration rules clearly states that if you migrate to a higher package there will not be any penalty fees. The lady said she could not complete the migration deal before I settled my current router in full which amounts to R2400. That sounds like a penalty fee. The new deal comes with the exact B593 router. Why can't I just use the one I have? Why do I have to take the new one? I was told to phone 081180 and the referred me to the 10213 number which placed me on hold for 34 minutes and could still not help me. All I want to do is migrate to the new package and keep my B593 router. Can that be so difficult? Please can someone from Telkom contact me urgently with a solutuion.<br> <br> Kind Regards<br> Johan