unable to make payment arrangements

i'm concerned. I called on the 15 July 2019 at 08:52am and spoke to a consultant named Tuli, I informed her that i was unemployed and asked if they could please give me till end of the month to get money together, She said it was ok and she put a note on the system. She did inform me that if i cant get the money together then i must call back in the last week of July to make a payment plan. I agreed as it seemed reasonable. I asked for a ref she said no need only when you make payment arrangements. But on the 22 July I was cutoff and when i called to explain to the consultant what was discussed with Tuli. I called at 4:44pm from my cell, The consultant who spoke to me said it doesnt matter if you tell us you are unemployed and it doesnt matter if you make payment arrangement.. and then she said ok and hung up...

So no it is August and I am still looking for a job and i cant even make a payment arrangement coz according to Telkom consultant it doesnt matter but my bill is esculating and im not even using the service as i was suspended on the 22July.

I did try and do the right thing but only got smacked in the face with IT DOESNT MATTER ... I dont know what to do ...I am looking and trying to do freelance work to raise some funds but not easy in the mean time i cant even lower the amount owed coz i cant make payment arrangements with telkom ....

Telkom send me an sms which i know is in their rights but i feel i did try and do the right thing and now im in this situation where things are esculating because a consultant says i am not able to make payment arrangements.

The consultant should have help me instead she said IT DOESNT MATTER, I dont know what to do