Unable to log fault

I cannot believe that I have to Hello Peter Telkom every time I have an issue. Makes me wonder what the Telkom employees are up to. Anyway, I have a 10meg line and I average a speed of 5megs download and less than 1meg upload. My line keeps dropping and is affecting my ability to work. I am unable to log a call because of a fault that was logged in November 2017 (***) that has not been closed. According to the Telkom website the fault resolution is still in progress in February 2018. Can this call please be closed so that I can log a fault for my line to be fixed. Telkom you really need to get your house in order