Unable to log a fault

<p>My Telkom internet connection went down on January 16th. When I try to report the fault, Telkoms automated response system tells me a fault is already logged, so I can't log a new one. That fault has been successfully resolved two week ago, but it seems nobody bothered to cancel the fault code. And it seems there is no way these days to contact a living person at Telkom to explain the problem to. Pathetic.</p>