Unable to help me

Good Day

I'm very upset with Telkom I've updated my ADSL line with wifi data and the payment went from my account and I have no data on my wifi. I am sitting with Telkom since last week friday and Im jumping between departments and no one can help me. I even sended a email to them with all the details and don't hear anything from them. Today i phoned them regarding the quire and still no one can help me and I'm waiting for ever to speak to someone. I want this problem to be resolved as soon as possible.

Regard Sonette van Zyl