TM
Tobie M
1 reviews | Active since Oct 2018
06 Oct 2018, 07:42
Unable to have line unlocked after account has been rectified.
Telkom Mobole has not debited my account for September 2018. Then my account got suspended because I was in arrears. Now when everything has been paid and account is up to date, the line does not get unlocked. Every call to the call centre is an empty promise of reconnection within 24hours. How many 24hours should one wait? If you try to eacalte the problem, the phone is dropped in you ear by die manager. And this is after it takes the call centre between 15 and 20 minutes to just take your call.
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Replies (3)0
Replies (3)TM
Tobie M's updateReviewer Update
07 Oct 2018, 07:5196hours since first escalation for reconnection and today the system is offline... Lets hope the promise for a callback will be kept.
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Tobie M's update07 Oct 2018, 07:51
Reviewer Update
96hours since first escalation for reconnection and today the system is offline... Lets hope the promise for a callback will be kept.
TM
Tobie M's updateReviewer Update
08 Oct 2018, 11:07After 112Hours and a trip to the Telkom store, the line is finally reconnected...
TM
Tobie M's update08 Oct 2018, 11:07
Reviewer Update
After 112Hours and a trip to the Telkom store, the line is finally reconnected...
TM
Tobie M's updateReviewer Update
05 Nov 2018, 09:25Thanks for the response. 1 Month too late though... Also, you have not responded via facebook, therefor this review.
TM
Tobie M's update05 Nov 2018, 09:25
Reviewer Update
Thanks for the response. 1 Month too late though... Also, you have not responded via facebook, therefor this review.