Unable to get Telkom account cancelled for 9 months!

<p>The two members of a CC went to a Telkom branch at N1 City mid December 2015 to hand in all original documentation needed to cancel a Telkom account of a farm that has been sold. They are dual citizens and live in Ireland and therefore did it while they were in the country. It was a massive pack of documenation - CC docs, ID copies, letter etc.</p> <p>This cancellation was NEVER processed. I have been struggling 9 months now and I have sent countless emails of which I have record to callcentre agents, teamleaders, specialized departments. I have made countless calls just to receive another person's name with another email address. I have been asked to get signed letters sent which I have done twice. Not ONE person has called me back - including team leaders and not ONE person has emailed me back with feedback. I am still getting invoices every month and now the account has been handed over to debt collectors!! If this account does not get cancelled by the end of this week I am going to post the names and email addresses to name and shame every person who I have spoken to at Telkom. This is ludicriss! I just want to cancel an account! We are loyal Telkom account olders, but don't get treated as such.</p>