Unable to get proper service to move my landline

It has been a huge challenge, all I needed was to move my telkom landline from my old property to my current property, 2 weeks later and 2hrs worth of phone calls and still nothing. My old property, which I have moved out off already still has my line active. And no one can assist to sort asap. I literally have spent over 2hrs or more in phone calls to customer service. This should not be such a difficult process now, can it? Today after 45mins on the phone, I get told they have to call me tomorrow, as her server is down. Last week I was supose to get a call back as well, but of course I wasn't called back. Don't know how to solve this issue really. I'm so frustrated at telkom slowness, and lack of customer service to get **** done. ALL I NEED IS TO TRANSFER MY LANDLINE FROM ONE HOUSE TO ANOTHER.