Unable to get hold of any consultant on 10213

I app**** for the Samsung S7 Edge online 2016/03/15 for an Upgrade. Yesterday I received a call saying that my application was declined because of a bounced debit order. Which is impossible as my Husband pays the account every month via EFT from the start of the contract 2 years ago. Never has Telkom debited my account.<br> <br> So the consultant informed me to call 081180 to find out what is going on. So I did and received a case number ***4. So now I wanted to inform your sales consultant so that my application can be approved. Yesterday I called 10213 twice where I was holding on for 9 mins 5 secs and again 19 min 22 secs. As I was told that I need to call them. Then I also tried to Call Cell direct also a number given to me where I was also holding on for a few minutes and the the line just went dead. <br> <br> This is really pathetic service, I need this sorted A.S.A.P. <br> <br> FRUSTRATED is an understatement for how I am feeling towards Telkom at this stage