Unable to get feedback on online order

I app**** online for the limited March 2016 deal for a 5GB Telkom Data and LTE mifi deal on 13 March. I am yet to receive feedback on progress despite sending 2 emails (using email address advised by online Web agent) and contacting Telkom call centre who planned to request that the online sales department contact me. I have not received a reference number via email or sms so cannot get help via most of Telkom lines...disgusted by lack of communication and poor customer service, and no device to date.