Unable to get clarity from telkom on my data disappearance

Good day All,

I bought a 2Gb of data on the 2nd September 2018 from telkom, i do this on a monthly basis from long time. Normally this would last me for 3 weeks or so,I got shocked when receiving an sms notification yesterday that i'm left with 99Mb of data, and for telkom's info, i haven't done anything unusual in my phone as they would suggest.

I then phoned yesterday requesting a detailed report showing my data usage from the 2nd September and i was made to wait the whole day, i called again last night asking for the same report and i got the report. The report from them clearly shows i have consumed 0.93 Gb from the 2nd September 2018 to date, something approximate to what my cellphone "data usage" is showing me for the same period.

Now, the 3 consultants i have spoken to are unable to tell me where did the 1.07Gb of my data went as it is not reflected in their same report issued by their system. I have been made to wait on calls for supervisors for hours and the latest earlier today took my contacts saying her supervisor will call me back and i've since waited.

Kindly assist on what can i do to get clarity and assistance from telkom

Regards, Mthetheleli ********** ********** 649482